Privacy Policy

Loch Lomond Faerie Trail (“we”, “us”, “our”) is a trading name of Loch Lomond Trails, operating in Scotland, United Kingdom.

Contact details:
Email: info@lochlomondtrails.com

We are the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

We may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Booking details

  • Payment details (processed securely via third-party provider)

  • IP address

  • Device and browser information

  • Website usage data (via Squarespace Analytics)

We do not knowingly collect data from children under 13 without parental involvement.

How We Use Your Data

We use your personal data to:

  • Process and manage bookings

  • Send booking confirmations and updates

  • Respond to enquiries

  • Provide customer support

  • Improve our website and visitor experience

  • Comply with legal and tax obligations

  • Send marketing communications (only if you opt in)

Legal Basis for Processing

Under UK GDPR, we rely on:

  • Contractual necessity – to process bookings

  • Legal obligation – for accounting and tax records

  • Legitimate interest – to improve services and website performance

  • Consent – for marketing emails and non-essential cookies

Sharing Your Data

We do not sell your personal data.

We may share data with:

  • Squarespace (website platform)

  • Payment processors

  • Email marketing providers (if used)

  • Professional advisers (accountant/legal)

  • Authorities if required by law

All providers process data in accordance with UK GDPR.

Data Retention

We retain data only as long as necessary:

  • Booking and financial records: 6 years (HMRC requirement)

  • Marketing consent: until withdrawn

  • Analytics data: up to 26 months

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where legally permitted)

  • Withdraw consent

  • Object to certain processing

  • Request data portability

To exercise your rights, email: info@lochlomondtrails.com

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

Cookies

We use cookies to improve website functionality and analyse visitor behaviour. Please see our Cookie Policy for full details.